Frequently Asked Questions

We require vector art with all fonts converted to outlines and provided as .eps, .Ai or .Pdf file formats. High resolution (300dpi) or higher .Jpeg files can be used for embroidery. In doubt? Contact us and we will have one of our consultants discuss the requirements with you. We will provide an art approval and job specification before we commence production. Including repeat orders.

For items we are supplying ex stock and decorated, allow approximately 10 working days from the date art is approved. Got a deadline? Don’t stress, we have a wide range of merchandise that can be delivered in 7 days from the date art is approved. Not in a rush and looking for a better price? Through our indent programme we can produce your requirements in 4-12 weeks depending on the product and country of origin.

Yes indeed! We are recognised as one of the most consistently creative agencies in Australia. Our dedicated team has won 21 APPA Awards for Creative Excellence, including the prestigious Platinum Award for our clients including Meat & Livestock Australia, DHL and Bega Cheese to name a few. Our philosophy is simple. In response to your brief we will deliver an outstanding return on investment by providing ideas and concept visuals, sampling, packaging solutions and a distribution plan that is right on target.

Yes, we provide B2B and B2C e-Commerce and storage and fulfilment solutions to suit your requirements. Where required we can provide secure online payments through the eWay payment gateway.

Yes we have a range of solutions that cater for small team requirements up to e-Commerce supported programs for large teams.

If you like to touch and feel the merchandise we are open and welcome visitors to our fully equipped showroom where you can touch and feel the latest ideas. Some may call it “Old School” but we like the personal touch, we even make house calls!